TOGETHER - PROTECTION AGAINST COUNTERFEITS!

Falsified medicines. Tips to consumers to be protected. Unregistered websites that offer drugs that hide the seller's physical address, phone number, etc. are often a source of substandard, smuggled and counterfeit drugs.

Falsified medicines can lead to disease or inappropriate treatment, pose a potential threat to life and health and are dangerous!2

  1. How to avoid buying falsified medicines?

Steps to help minimize the risk of purchasing falsified medicines:

  1. How can falsified medicines be identified?

Some falsified medicines are visually almost identical to the real ones and are very difficult to detect. However, most of them can be detected by following steps:

  1. Are falsified medicines available online?

Unregistered websites that offer medicines, that conceal the seller's physical address, phone number, etc. are often a source of substandard, smuggled and falsified medicines.

Consumers need to know the following!

  1. What to do if there is a suspicion that the purchased medicines are falsified?

In case of doubt about the quality of the purchased medicine, you have the right:

Require a quality certificate for the medicinal product in the pharmacy, which must be provided within one day in accordance with the Procedure for release of medicinal products and medical devices from pharmacies and their structural units, approved by the order of the Ministry of Health of Ukraine from 19.07.2005 № 360;

Apply to the SMDC territorial authority, whose contact details are available in the trading floor of each pharmacy and on the official SMDC website, or call the SMDC hotline (+ 38067-359-85-63);

Fill in the electronic form of notification on the quality/suspicion of falsification of the medicinal product, which is on the home page of the official SMDC website (www.dls.gov.ua).

  1. Useful links for consumers

On the official website, in the section "State Registers" useful resources are placed, according to the link:

State Registers (Державні реєстри)

Attention!

If you have additional questions or want to report incidents, such as falsified medicines, please contact the State Service of Ukraine on Medicines and Drugs Control (dls@dls.gov.ua) or fill out an electronic application at the link

Submission of a report on the quality/suspicion of falsification of the medicinal product (Подання повідомлення стосовно якості / підозри щодо фальсифікації лікарського засобу)

In addition, the e-application contains hotline contact numbers and persons responsible for the quality of medicines.